Shipping Policy

Last updated: March 2026

1. Shipping Destinations

We ship to select international destinations, primarily focusing on the Asia-Pacific region including China, Hong Kong, Taiwan, Southeast Asia, and other countries. Domestic Australian shipping is also available.

2. Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be extended.

3. Shipping Methods and Timeframes

International Express (DHL/FedEx/UPS): 5-10 business days. International Standard (Australia Post): 10-20 business days. Domestic Standard: 3-7 business days. Domestic Express: 1-3 business days. Delivery times are estimates and may vary depending on the destination and customs processing.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time.

5. Customs and Import Duties

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website or by contacting our customer service team.

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and arrange a replacement or refund as appropriate.

8. Contact

For shipping inquiries, please contact us at: Email: zhu@aussiehtptl.store